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RETURNS

We hope everything is perfect with your order but we’ve all had times when ordering online when we’re unsure if we’ve purchased the right thing. If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition* within 14 days of receipt. We will issue a refund on receipt, or exchange the item for a different item if preferred. However, delivery charges are only refundable when the goods are faulty.

*The item must be returned in its original packaging with any enclosed documentation.

Please just notify us of your intention to return an item before dispatch by e-mailing returns@houseoftwotrees.com

Please note:

* The item is your responsibility until it reaches us. For your own peace of mind, we recommend that you send the parcel using a delivery service that ensures you for the value of the goods.

◦ The cost of returning the item to us is your responsibility.

◦ The parcel can take up to 7 working days to reach us unless sent via special delivery.