DELIVERY

Delivery Policy

UK Delivery:

For all orders under £40.00, a delivery charge of £3.95 will apply. We offer 2nd class tracked delivery via Royal Mail, with delivery times between 9 am and 6 pm.

Our goal is to get your products to you as swiftly as possible, and in most cases, we aim to ship orders within 3 working days. Throughout the process, we will keep you informed with regular email updates on the progress of your order. If any issues arise, we will promptly notify you.

For items that are currently out of stock, the delivery time may be slightly longer. However, rest assured that we will keep you informed every step of the way.

For bulk orders made for special occasions, our team would have provided you with detailed delivery times during the order process.

Once your order is ready for dispatch, we will send you another email to provide an estimated delivery date. If you need to change the delivery address after placing an order, please notify us as soon as possible.

For orders over £40, delivery is free within mainland UK, and the delivery charge will be automatically waived during the checkout process.

In the rare event that your goods do not arrive within the expected timeframe, please contact us immediately at hello@houseoftwotrees.com. If delivery is refused and the items are returned to us, a re-delivery charge will apply.

International Orders:

For international orders, please don't hesitate to get in touch with us at hello@houseoftwotrees.com.

If you have any questions or require further assistance regarding our delivery policy, feel free to reach out to us. We value your satisfaction and will be glad to assist you.